Sales Floor Dept Supervisor - Flooring-Decor

Sales Floor Department Supervisor – Flooring & Decorative

Posted 3 days ago.

Location:

Mishawaka, IN. Salary: $62,000.00 – $84,000.00.

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:

• Providing resources and tools to support associates in delivering the best service.
• Assisting with down‑stocking and area recovery and contributing to merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• Leading and enabling a team of associates to deliver the best possible customer experience in the store.
• Coaching and training associates, delegating, following up on daily tasks, managing performance, and ensuring adequate department coverage.
• Handling customer‑facing activities such as greeting customers, clarifying needs, identifying solutions, and closing sales.
• Managing non‑customer‑facing activities including down‑stocking, inventory management, and area recovery.
• Conducting safety walks, reporting hazards, and understanding safety and lifting directions.
• Communicating with leadership, supervising associates in other departments as needed, and keeping management informed of concerns, issues, praises, and morale.
• Occasionally opening or closing the store or serving as manager‑on‑duty (MOD).
• Traveling occasionally to meetings, trainings, or to support neighboring stores/outlets.

• Hourly full‑time schedule, generally 39 to 40 hours per week; flexibility for additional hours as needed.
• Availability in morning, afternoon, and evening on any day of the week.
• Physical ability to stand, sit, and perform tasks required by the job; must be able to lift 25 pounds without assistance (can lift over 25 pounds with or without assistance).

• High School Diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
• At least 1 year of customer‑service experience.
• At least 1 year of experience supporting Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct reports).
• Experience supporting training, mentoring, and development of associates.
• Experience working cross‑functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales‑related licensure or registration as required by law.

• 3 years of retail customer‑service experience.
• 3 years of experience supporting Pro customers (for Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience in the home‑improvement retail sector.
• Experience working in a fast‑paced, dynamic retail environment.
• Experience in a key carrying role with manager‑on‑duty responsibilities.
• Experience with store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client).

Lowe’s is an equal‑opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including but not limited to position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit