Technician - Heavy Equipment Shop

Position Summary

The Technician performs mechanical services on new and used heavy equipment in the service shop area. The position is responsible for testing, repairing, and rebuilding heavy equipment. Additional responsibilities include ordering parts, writing service reports, return of parts, core returns, assigning time to jobs and adhering to all safety regulations. The Technician is also responsible for housekeeping (5S /p>Responsibilities

• Adheres to all safety rules and maintains good housekeeping (5S) in the shop area.
• Diagnoses and repairs equipment in the service shop.
• Completes all required reporting for service time in an accurate and efficient manner; this includes writing service reports, properly allocating time to each job, and tracking parts charged and parts returned.
• Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely and accurately as possible.
• Maintains company issued equipment and tools, keeping them in good working order.

• Knowledge, skills, and abilities typically acquired through a high school education or equivalent. Technical background provided through a vocational school with studies in diesel equipment repair.
• 3 to 5 years of mechanical experience with heavy equipment, preferably with Caterpillar. Strong working knowledge of hydraulics, power train and electrical systems.
• Solid understanding of work area metrics and takes responsibility for improving metrics and results. Understands the value of 6 Sigma in the workplace and contributes when asked. Applies initiative, demonstrating a “self-starting” ability to daily work and proactively making improvements to the work process.
• Exhibits good problem-solving skills; can identify problems, solicit other’s opinions, and offer valid solutions. Interprets and applies policies, procedures, and guidelines. Demonstrates a basic understanding of warranty administration.
• Responds to customer requests with a sense of urgency, treating customers as his/her highest priority. Takes personal responsibility with customers, keeping commitments and following through on requests.
• Can project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates, and customers.
• A strong knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar influence.
• Can operate industry specific PC and main frame programs with a basic understanding of MS Word, Excel, and database systems.
• The ability to work overtime and weekends.

• Positive and Inclusive Environment: Be part of a positive and inclusive work environment that fosters growth and development.
• Supportive Team: Join a team that values collaboration and support, creating a rewarding workplace.
• Access to Resources and Training: Enjoy access to excellent resources and training, empowering you to enhance your skills.
• Competitive Compensation: Highlight any competitive salary or benefits package offered.
• Professional Development: Mentor opportunities for continuous learning and career growth within the company.
• Stability: Mac Allister has been in business since 1945!

All Mac Allister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.

Mid-Senior level

Full-time

Engineering and Information Technology

Machinery Manufacturing