Technician - Generator Field

At Mac Allister Machinery, we provide top-quality service and repair for equipment. We are currently seeking a motivated and skilled Generator Field Technician to join our team. You will have the opportunity to showcase your expertise and make a significant impact on our customers' success.

• Positive and Inclusive Environment:
• Be part of a positive and inclusive work environment that fosters growth and development.
• Supportive Team:
• Join a team that values collaboration and support, creating a rewarding workplace.
• Access to Resources and Training:
• Enjoy access to excellent resources and training, empowering you to enhance your skills.
• Competitive Compensation:
• Highlight any competitive salary or benefits package offered.
• Professional Development:
• Mentor opportunities for continuous learning and career growth within the company.
• Stability:
• Mac Allister has been in business since 1945!

This position performs mechanical and electrical services on engines, generators, UPS, switch gear, automatic transfer switch, and other related system products for the Power System’s Service Department. Representative duties include providing first time installation, commissioning, coordinating start-ups with other systems (i.e., switch gear, UPS, etc.), performing service and repairs, troubleshooting electrical and mechanical problems, writing service reports, recording time assigned to jobs and maintaining company issued truck and equipment.

• Installs, services and repairs, generators, UPS, switch gear, automatic transfer switch, and other related system products for the Power System’s Service Department. This includes providing first-time (start-up) installations; coordinating with other systems being installed such as multiple generators sets and paralleling switch gear to ensure all related equipment works together properly as a system. Diagnosis
• Diagnoses and troubleshoots customer’s electrical and mechanical problems to assure the entire system runs safely and efficiently.
• Initiates and/or completes all associated paperwork for the service and/or repair, including writing the service report and recording time technician(s) spent repairing and/or servicing equipment, parts charged and returned, serial number, type of equipment, etc.
• Excellent customer communication skills. Maintains customer satisfaction by understanding the customers’ needs and time constraints and completes scheduled repairs and service safely and within the time constraint identified while providing superior quality workmanship to meet and/or exceed the customer’s needs.
• Maintains company issued vehicle, equipment, and tools by keeping them in good working order, clean and up to date with suggested maintenance. Must meet DOT requirements, possess a CDL license to operate a field service vehicle and must be able to operate a forklift. A clean driving record and a valid driver’s license is required.
• Performs related duties as required.

• Knowledge, skills, and abilities typically acquired through a high school education or the equivalent with a technical background or additional training preferred, as provided through a vocational school with studies in engine service and/or electrical generator service.
• 3-5 mechanical experience with generators and engines, preferably with Caterpillar, and/or in a position with a working knowledge of hydraulics, electrical, engine and component repairs.
• Excellent decision-making skills and good creative thinking and goal setting skills.
• Excellent problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and a basic understanding of warranty administration.
• An excellent knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar influence.
• The ability to operate a PC, especially a laptop, with an excellent understanding of industry specific programs.
• Strong influence and negotiation skills with good coaching and counseling skills.
• Strong project management skills with a good ability to manage change and conflict.
• Strong listening and verbal…