Quality Assurance & Sustainability Manager

Job Details:

Job Location:

JB-CHI Oakton - Niles, IL 60714, Position Type:
Contractor, Education Level: High School, Salary Range: $75,000.00 - $80,000.00 Salary, Travel Percentage:
None, Job Shift: 1st Shift, Job Category:
Manufacturing, Position Summary

The Quality Assurance & Sustainability Manager leads daily quality and sustainability activities at Johns Byrne's Oakton manufacturing facility and Howard fulfillment and warehouse facility. This position supervises QA personnel, coordinates inspection coverage, supports production and fulfillment operations, and ensures products meet customer requirements, approved specifications, job documentation, and the ISO 9001 Quality Management System.

• Supervise assigned QA personnel supporting Oakton and Howard Street.
• Schedule inspection coverage based on production needs, customer requirements, workload, and risk.
• Monitor employee attendance, performance, productivity, training, and compliance with departmental expectations.
• Provide coaching, performance feedback, and recommendations regarding staffing and employee development.
• Ensure QA personnel remain visible and engaged on the production and fulfillment floors.
• Promote effective collaboration among Quality, Operations, Client Services, Planning, Shipping, Warehousing, and other departments.

• Coordinate incoming, setup, in-process, and final inspections.
• Ensure inspections follow approved plans, job tickets, customer specifications, samples, and procedures.
• Confirm first-piece and production approvals are completed accurately and on time.
• Verify required standards and references - including color standards, approved samples, artwork, and dielines - are available and used.
• Monitor active production and required inspection frequencies.
• Coordinate containment, inspection, sorting, and disposition of suspect or nonconforming product.
• Provide QA support for complex, secure, high-risk, or customer-sensitive work.

• Coordinate quality activities for fulfillment, assembly, packing, warehousing, inventory handling, and shipment verification.
• Ensure fulfillment work follows approved instructions, samples, job documentation, and customer requirements.
• Verify line clearance and startup checks before each job or change in product, version, language, or component.
• Confirm customer-owned materials are properly identified, protected, counted, and used.
• Monitor component accuracy, version and language control, quantities, labeling, assembly, and finished-product requirements.
• Verify finished goods are correctly identified, palletized, labeled, secured, and released for shipment.
• Coordinate containment and investigation of fulfillment errors, mixed components, count discrepancies, or shipment concerns.
• Maintain consistent controls for products transferred between Oakton and Howard Street.

• Review inspection records for accuracy and completeness before product release.
• Ensure results are recorded in QT9 or other approved systems.
• Determine whether work may continue, requires correction, or must be placed on hold.
• Stop production, fulfillment, or shipment when quality or customer requirements may be compromised.
• Ensure nonconforming materials are identified, segregated, documented, evaluated, and dispositioned.
• Initiate or support nonconformance and CAPA records, including containment, investigation, risk assessment, and corrective action.
• Support customer complaint investigations by gathering records, samples, photographs, and production evidence.
• Track assigned actions and verify effectiveness, escalating significant or overdue issues to the Director.

• Ensure departmental compliance with Johns Byrne's ISO 9001 Quality Management System, procedures, work instructions, and customer requirements.
• Reinforce use of approved documents and current revisions.
• Support effective use of QT9 for inspections, nonconformance, CAPA, training, and related activities.
• Identify procedural gaps, control weaknesses, and quality risks, and support corrective improvements.
• Support customer, certification, and internal audits, including timely correction of assigned findings.

• Coordinate site sustainability objectives, action plans, procedures, and improvement projects.
• Track and report energy and water use, waste, recycling, material…