Associate Team Leader

Overview

Join to apply for the Associate Team Leader role at H&R Block
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Join us as an Associate Team Leader to support a single retail office during tax season, with a flexible part-time schedule in the fall and a full-time schedule from January through April.

• Support the Multi-Unit Team Leader and serve as the onsite point of contact for tax office associates and clients, ensuring quality and consistent execution.
• Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi-Unit Team Leader and District General Manager as necessary.
• Serve as the onsite contact for escalated client service concerns and ensure clients are scheduled properly, resolving conflicts with escalation as needed.
• Lead the office from the front desk, provide phone coverage, and engage with clients to deliver an outstanding experience.
• Lead daily activities to ensure tax office associates are scheduled and work is completed on time, with attention to quality standards, priorities, and goals.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience working in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Ability to work a flexible schedule of 40 hours per week with flexibility based on business needs.
• High school diploma or equivalent or higher.

• Employee benefits focused on health, wellbeing, and financial wellness.
• Additional benefits may include medical coverage, retirement savings plans, and employee stock purchase plans where eligible.
• Various wellness and support programs, including Wellbeing programs and neurodiversity/caregiver support.

H&R Block is committed to a connected culture where trust, care, and connections help everyone belong. We are an equal opportunity employer and celebrate diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

Note: This listing is a job posting and may be subject to change; no other roles are implied beyond the Associate Team Leader position described here.