Customer Service Representative_Customer Service_Nizwa Grand Mall Funcity Oman_Hosp - Centrepoint Oman_Landmark Leisure

Oman

The job holder is responsible for working with the Unit Manager to ensure that excellent service is provided to customers / guests by proper following the SOPs.

1. Operational Standards and Management

Work closely with Unit Management team to move machines / games mointioring payouts to drive maxiuium revenue possibilities from the current product mix..

Keep stores are in compliance with the Standard Operating Prodecures and Customer Service standards

Keep stores are in compliance with the company policy on employment and state laws, health and safety standards

Keep stores portray the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company

Effective and prompt execution of sales, promotions by maintaining professionally at all times.

Timely filling of the checklist of the area of responsibility

Monitoring activities in respective area of responsibility

Arranging party as per checklist

Receive guests and reorganising things party as per their requirements

Write guest details on checklist which is required for final bill preparation

Organise party and prepare final bill

Collect money as per the bill

Hotel Management Graduate/ Retail Hospitality Management

2 – 4 years Experience

1 Years in Leisure / Retail / Hospitality Industry preferably with Multi site management experience.

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Home centre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

Landmark Leisure is the entertainment division of the iconic Landmark Group and was founded in 1999 with its flagship brand, Fun City. Since then, it has been the best-recognized family entertainment brand across the UAE, Bahrain, Kuwait, Oman, Qatar, and India catering to children from 1-12 years old. Our brands encourage children to learn whilst they play, with a variety of activities focused on their growth and development.

The five Family Entertainment Centre (FEC) brands of the Landmark Leisure division include Fun City, Fun Ville, Fun Block, Fun Works, and Tridom.