Access Services Assistant; Part-Time​/Noblesville

3 days ago Requisition

Job Posting:
Access Services Assistant (Part-Time)
Location: Hamilton East Public Library - Noblesville, IN
Hours: 20 hours/week
Starting Pay:$14.78/hour
Application Type: Internal and External Candidates

Hamilton East Public Library (HEPL) is seeking a friendly, customer-focused Access Services Assistant to join our team at the Noblesville
Library
. This part-time position plays an important role in ensuring patrons have seamless access to library materials and services through excellent in-person and remote customer support. This is a permanent year-round position.

At HEPL, you’ll be part of a welcoming and collaborative team that values learning, creativity, and community engagement. You’ll have the opportunity to make a tangible difference in the lives of our patrons while gaining valuable experience in library services and public-facing roles.

This position follows a four-week repeating cycle. Applicants must be able to work all shifts listed below:

Monday: 12PM-8PM

Saturday: 8:30AM-4:30PM

Sunday: 11:30AM-3:30PM

Thursday: 12PM-8PM

Friday 10AM-6PM

The Access Services Assistant provides support for patron access to library materials and services, offering high-quality customer service and assisting with the circulation and maintenance of library materials.

The selected candidate will be expected to perform the following duties with accuracy and professionalism. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Welcome and assist visitors while providing exemplary HEPL hospitality.

Deliver excellent customer service in person, by phone, email, and other channels.

Assist patrons of all ages with account registration and updates, including inquiries about overdue, lost, or damaged items.

Support circulation functions such as placing holds, checking out materials, and troubleshooting account issues.

Create, distribute, collect, and compile Missing and In-Transit lists.

Monitor and process “Items Returned in Error.”

Pull holds as needed to support efficient fulfillment.

Schedule curbside pickup appointments and deliver materials to patrons.

Generate and work through daily maintenance reports for holds, long-overdue materials, and related tasks.

Monitor the Automated Materials Handling (AMH) system and collaborate with Shelving Pages to ensure efficient flow of returned materials.

Assist with collection maintenance by identifying and processing damaged, deselected, or problem items.

Provide support with meeting room reservation processes.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee frequently is required to:

-Stand, walk, sit
-Use hands and fingers to handle books, paper, technology
-Speak and listen to others
-See and read
-Reach with hands and arms
- Stoop, kneel, crouch, or crawl
- The employee must frequently lift and/or move up to 25 pounds.