Client Service Representative - Noble West Animal Hospital

Client Service Representative - Noble West Animal Hospital

Join to apply for the Client Service Representative - Noble West Animal Hospital role at Heartland Veterinary Partners

Practice Noble West Animal Hospital is proud to serve Noblesville, IN, and surrounding areas. We are dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service.

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About The Role:

Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services.

The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well‑cared for and every client has an exceptional experience. The ideal candidate is customer service oriented, has customer service experience, is friendly, smiles and greets clients upon walking through the door.

Work schedule:

12p–6p Monday through Friday. Candidates must be able to work a flexible schedule – sometimes our days run long, and we stay past closing hours or until the last client leaves the building.

Pay: $16 per hour

• Patience & Compassion:
  Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.
• Collaboration & Teamwork:
  Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to others’ ideas.
• Communicating:
  Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening:
  Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization
  
  Skills:
  
  Clear tracking of lab specimens, medications, patient instructions, workflow, and other job‑related items while managing multiple patients and clients.
• Client Satisfaction:
  Ensuring all activities and interactions result in the highest level of client satisfaction.

• Lead practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensure all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Process cash, checks, charge card payments and credit account payments.
• Schedule appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assist in the updating of client/patient files, as needed.
• Prepare and send client correspondence.
• Send reminder notices to clients for periodic notifications; conduct recalls to clients on a timely basis from a call‑back list.
• Perform a backup of the computer system on a regular basis, as directed.
• Perform and oversee the performance of posting daily business.
• Welcome clients and patients to the practice with a warm and friendly demeanor and ensure an excellent experience during the practice visit.
• Answer incoming telephone calls applying proper telephone etiquette.
• Present clients with medications, instructions, new client kits and any other take‑home items.
• Handle emergency situations with great care, patience, and following established clinic policies and procedures.
• Address client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

• Ability to work flexible hours.
• Ability to work on weekends as required.
• Customer service experience is required.
• Ability to smile and greet clients as they walk through the door is required.
• High school diploma or equivalent.
• Previous veterinary experience preferred.
• Client satisfaction references preferred.
• Practices OSHA safety techniques including proper PPE.

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Possible bonus incentive
• Career and professional development
• Employee Assistance Program
• Employee Referral Program
• Personal Pet Discounts

Benefits offered may vary depending on full or part time employment status according to company policy.

USD $16.00 – USD $16.00 /hr.

Entry level

Full‑time

Other

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