Central Services Manager

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff.

Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Central Services Manager. The Central Service Manager is responsible for the overall operation of the service call center/dispatch operations.

• Manage the development and implementation of Service Operational procedures, policies, programs, systems and training.
• Maximize the value of equipment and service trucks by proactively managing the preventative maintenance, repair and safety bulletin process.
• Ensure customer service levels are held to district standards.
• Recruit, hire, train, manage and develop service technicians.
• Work with PC locations to achieve desired financial results for location including profit and loss.
• Oversee the design and delivery of service call center training programs.
• Monitor calls for service quality assurance.
• Handle escalated concerns that fall outside the service technicians.

• Coach employees to work together and create a game plan for employees to follow, motivating through constant evaluation and review.
• Set clear and measurable objectives for the entire team, reviewing and adjusting staffing levels to assure the needs of the store and customers are met.
• Direct various service technicians in the service performance of the equipment.
• Facilitate high‑level training to the affected Shop Foreman/Service Managers and assist with placement.

• Work closely with performance standard audits to assist in identifying PC’s weaknesses and address the service related issues.
• Manage human resource administration (payroll/scheduling/paperwork, etc.).
• Manage and direct all aspects of incoming service and preventative maintenance of equipment.
• Develop and monitor service quotas for volume and efficiencies.
• Manage parts inventory.
• Assist the Product Support Group in the service/safety bulletin program including prompt notification, continual monitoring, and follow‑up correspondence with manufacturers.
• Assist in identifying manufacturers who are not able to meet established quality standards.
• Assist Product Managers in resolving quality, safety and claim disputes with vendors.
• Maintain a communication program to record and communicate product issues throughout the organization and product vendors.

• Utilize service call center reports to set goals, develop strategies, and determine what influences the service aspects of the business.
• Engage in business decision making at every level.
• Work in conjunction with call center, operations manager, and dispatch operations.

• Cultivate strategic customer relationships and ensure that the customer perspective is the driving force behind all value‑added business activity.
• Promote and ensure fluid communication between service departments and operational management.
• Assist customers in determining their rental needs by applying product knowledge.
• Conduct constant service call center flow analysis and updates to increase productivity and customer service levels.
• Follow proper…