Community Manager, Onsite

Finch Creek by Del Webb
13450 Seven Springs Lane
Noblesville, IN 46060, USA

Position Summary:

Primarily responsible for providing community management and effective customer service to designated community and homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts. This role also requires a working knowledge of financial management and the ability to effectively oversee day-to-day community operations to ensure compliance, fiscal responsibility, and overall operational efficiency.

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommend and implement procedures that ensure compliance with federal, state, and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Perform community tours as required in conjunction with the community governing documents and AAM’s management contract, track community non-compliance issues, send appropriate notices and follow established fine and collection policies established by the Board.
• Manage architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plan, organize, and assist the Board in conducting board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Review monthly financials and submit A/P to the management company.
• Establish, draft, execute, and supervise community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secure competitive contract bids, present comparative bid reviews, supervise, and ensure compliance of all executed contract terms and conditions and oversee community and contractor liability insurance requirements.
• Supervise on-site association staff, chair staff meetings, communicate and coordinate management activities.
• Review incident reports, respond, and implement timely solutions accordingly.
• Identify, coordinate, and market all community events, programs and services.
• Solicit input and involvement from residents to stimulate awareness and participation.
• Oversee the New Resident Orientation as applicable.
• Work with local businesses to create partnerships for sponsorship opportunities.
• Update website and send out e-blasts for optimum community communication.
• Perform other related duties as directed.

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Facilities management skills and experience.
• Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
• Experience working with new development communities.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast‑paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft Office, Internet, and e‑mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy and overall experience of living within an Active Adult HOA Community.
• Effective and dynamic public speaking skills.
• Effective interpersonal and communication skills paired with high…