Field Service Technician

$27 - $35 per hour | Noblesville, IN | On-site | Permanent

If you are mechanically inclined, enjoy troubleshooting equipment, like working directly with customers, and would rather be in the field than sitting behind a desk, this could be a great opportunity.

We are an established U.S.

-based manufacturer of engineered industrial equipment and customized systems serving customers throughout the United States and internationally. Our equipment supports critical industrial processes across a diverse group of markets, and our team handles the design, manufacturing, service, repair, and ongoing support of our systems.

We are adding a Field Service Technician due to an internal promotion. Our current technician is moving into the Service Manager position following the retirement of a longtime leader, creating an opportunity for someone new to join the team and build a career within the service organization.

This is a highly hands-on, highly independent position. You will travel directly to customer facilities to install, start up, inspect, maintain, troubleshoot, and repair industrial equipment.

• Paid travel time:
  You are on the clock when your travel begins.
• Overtime opportunity:
  This is an hourly position, and overtime is paid when worked.
• Internal advancement:
  This position is open because the current Field Service Technician is being promoted into management.
• Technical training:
  We will train you on our specific equipment and blower systems.
• Independence:
  Once trained, you will troubleshoot equipment and solve problems directly in the field.
• Variety:
  Customers and job sites vary throughout the country; you will not spend every day doing the same thing in the same location.
• Customer impact:
  You are the person customers rely on when equipment needs to be installed, started, diagnosed, or repaired.
• Established products and customers:
  You will work with industrial systems used by customers across the United States.
• Small-team environment:
  Your work is visible and directly impacts the service organization and customer experience.

• Travel throughout the United States to customer facilities to provide hands-on technical service and support.
• Install, start up, inspect, maintain, troubleshoot, and repair industrial equipment.
• Diagnose mechanical and electrical equipment problems and determine appropriate solutions.
• Perform equipment start-ups and help train customers on proper operation and maintenance.
• Distinguish between operator issues, equipment problems, and potential warranty concerns.
• Work closely with the Service Manager to communicate problems, solutions, and recommendations.
• Provide professional technical support to customers in person, by phone, and electronically.
• Complete accurate and detailed Field Service Reports following service work.
• Return defective components and requested materials from customer sites.
• Maintain service tools, testing equipment, and company-provided instrumentation.
• Follow company and customer safety requirements.
• Provide feedback that may improve equipment, service processes, and the customer experience.

• This is a true travel position.
• Expect to travel approximately 48 out of 52 weeks each year.

• Leave Monday.
• Return Thursday or Friday.
• Fly for longer-distance assignments.
• Drive to customer sites that are within approximately eight hours.
• Travel time is paid.
• Overnight hotel stays are required.
• Company vehicle or mileage/vehicle allowance options may be available.

If frequent overnight travel is not something you genuinely enjoy, this probably will not be the right position.

• Strong hands-on mechanical aptitude.
• Comfortable using tools and working directly on industrial equipment.
• Some electrical experience or electrical troubleshooting aptitude.
• Ability to learn electrical systems without needing constant assistance.
• Ability to troubleshoot problems independently and find practical solutions.
• Strong communication skills and comfort interacting directly with customers.
• Professional appearance and demeanor while representing the company at customer locations.
• Ability to read blueprints, assembly drawings, work instructions, and technical information.
• Familiarity with fasteners, mechanical components, motors, or industrial equipment.
• Good organizational and time-management skills.
• Valid driver's…