Training Specialist

Position Summary

We are seeking proactive and adaptable System Training Specialists who will be instrumental in facilitating engaging and impactful training sessions for internal teams and external clients. These individuals will work across diverse HR systems, developing high-quality training content, performing system testing, and driving continuous
learning to support organizational success.

Key Responsibilities

• Deliver engaging, clear, and effective system training sessions (virtual and in-person) for internal employees and external clients.

• Develop and maintain learning content such as training decks, SOPs, scripts, assessments, gamified modules, and eLearning materials.

• Independently learn and master new systems from acquired divisions and build structured training documentation.

• Utilize instructional design methodologies and adult learning principles to enhance training effectiveness, retention, and engagement.

• Collaborate closely with cross-functional teams (Development, Operations, Client Relations, Implementations, etc.) to stay current on software updates and business processes.

• Participate in testing and validation of software enhancements to ensure training readiness and system accuracy.

• Support training planning by contributing to training calendars, tracking attendance, and maintaining batch throughput metrics

• Manage and update content repositories across SharePoint, One Drive, and the Learning Management System (LMS).

• Support training planning by contributing to training calendars, tracking attendance, maintaining batch throughput metrics, and preparing regular training reports and dashboards.

• Stay current with trends in instructional design, adult learning theory, and technology-based learning.