Health process trainer

Job Description

Our story

At Alight, we believe a companyu
2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D

Our Values:
Champion People u2013 be empathetic and help create a place where everyone belongs.
Grow with purpose u2013 Be inspired by our higher calling of improving lives.
Be Alight u2013 act with integrity, be real and empower others.

Itu
2019s why weu
2019re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at
Job Title
Health Benefits process Trainer

Job Purpose  Develop and deliver expert-led training programs on health benefits platforms and processes, ensuring internal teams and clients can effectively administer, enroll, and engage with health benefits.

Key Responsibilities   Assist in the planning and execution of learning and development initiatives for new recruits within the Health business, across all role levels.
Conduct needs assessments by collaborating with HR, Benefits Operations, and client teams to identify training gaps and requirements.
Coordinate logistics for training sessions, including scheduling, room bookings, materials preparation, and communications.
Design, develop, and update training materials such as facilitator guides, presentations, e-learning modules, and job aids, in collaboration with subject matter experts.
Deliver training through classroom, virtual instructor-led sessions, and self-paced online modules, for both internal staff and client users on health benefits platforms, analytics tools, workflows, and compliance protocols.
Maintain and update training records, reports, and documentation using Learning Management Systems (LMS) or other internal tools.
Track and analyze feedback from training sessions (quizzes, surveys, on-the-job performance) and continually evaluate effectiveness to identify areas for improvement.
Partner with internal teams and external vendors to organize ongoing learning programs, webinars, and workshops.
Help drive engagement in learning initiatives by creating awareness and communication campaigns.
Ensure all learning and development activities align with organizational goals and compliance requirements.
Serve as a subject-matter expert (SME) during benefits enrollment periods and as a product trainer for new platform features.
Coach end-users and project teams on best practices, supporting knowledge transition.
Analyze results, learnings, and feedback to iterate and enhance training programs.
Maintain training records, generate reports, and track KPIs via LMS tools.

Duties & Responsibilities   Design and prepare training curriculum and aids on an ongoing basis for team associates.
Deliver refresher training modules to targeted associates, based on training needs identified through quality audits.
Collaborate with Operations and Quality leaders to reduce errors and enhance productivity.

Required Qualifications & Skills   Bacheloru
2019s or Associateu
2019s degree in Human Resources, Education, Business, Psychology, Communications, or a related field.
Minimum 3 years of experience in Learning and Development, HR-related roles, or as a trainer in healthcare benefits or benefits administration, with at least 6 years of total work experience.
Strong understanding of health benefits processes (enrollment, eligibility, compliance, carrier coordination).
Proficiency with learning technologies, e-learning development tools, and LMS platforms.
Excellent facilitation skills for virtual and in-person delivery.
Demonstrated ability to design instructional materials using adult learning principles.
Strong stakeholder management, interpersonal, and communication skills.
Analytical mindset with experience tracking and reporting training metrics.
Familiarity with Alight Worklifeu
00AE platform features and benefits analytics is a plus.
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Experience working in a corporate or multinational environment.
Certification in training, facilitation, or instructional design is desirable.
Ideal Traits   Passion for learning and coaching others.
Ability to adapt to evolving platform features and regulatory changes.
Detail-oriented, organized, and experienced in project coordination.
Comfortable working in a client-centric, global HR services environment.
Ability to work independently and collaboratively within a team.

This role would require work from office for 5 days
Candidate would require…