Job Description & How to Apply Below
Location:
Noida Sector 62 (Work From Office)
Company:
Build Ambit
Role Overview
The person will own the end-to-end operational success of Build Ambit programs, including batch execution, mentor coordination, learner engagement, quality assurance, and continuous program improvement.
This role requires strong stakeholder management, operational rigor, problem-solving ability, and a learner-first mindset.
Key Responsibilities
1. Course Operations & Program Delivery
Manage end-to-end execution of online and hybrid learning cohorts.
Ensure smooth scheduling of classes, assessments, workshops, reviews, and project submissions.
Coordinate with content, production, tech, and support teams for timely program delivery.
Track cohort progress, learner attendance, assignment completion, and engagement metrics.
Create and maintain operational SOPs, trackers, and dashboards.
2. Mentor Management
Coordinate with industry mentors, trainers, reviewers, and guest experts.
Manage mentor onboarding, scheduling, communication, and session readiness.
Ensure mentors follow program structure, timelines, and delivery standards.
Gather learner feedback on mentors and maintain mentor performance scorecards.
Build long-term relationships with high-performing mentors and industry experts.
3. Quality Management & Learner Experience
Monitor overall program quality across sessions, assignments, assessments, and learner interactions.
Conduct regular quality audits of sessions and learner outcomes.
Identify learner pain points and implement corrective actions proactively.
Work closely with academic and content teams to improve program effectiveness.
Ensure consistent learner satisfaction and completion rates across cohorts.
4. Cross-Functional Coordination
Collaborate with marketing, admissions, customer support, production, and business operations teams.
Coordinate launch readiness for new programs and cohorts.
Support placement and hiring partnership initiatives through learner progress tracking.
Ensure operational alignment across all internal stakeholders.
5. Data, Reporting & Process Improvement
Maintain program MIS, mentor databases, and learner performance reports.
Analyze cohort data to improve retention, completion, NPS, and learner outcomes.
Automate repetitive operational workflows wherever possible.
Drive continuous improvement initiatives across program delivery operations.
Required
Skills & Qualifications
3–7 years of experience in program management, learning operations, academic operations, or edtech operations.
Experience in EdTech, Upskilling, Higher Education, or Learning Operations.
Strong project management and execution skills.
Excellent communication and stakeholder management abilities.
Experience managing trainers, mentors, or faculty networks is preferred.
Strong analytical and problem-solving mindset.
Comfortable working with LMS platforms, spreadsheets, dashboards, and operational tools.
High ownership and ability to manage multiple cohorts simultaneously.
Preferred Background
Exposure to Architecture, Engineering, Construction (AEC), BIM, or technical education domains is a plus.
Experience handling cohort-based learning programs preferred.
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