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Job Description & How to Apply Below
Responsibilities
Patient Call Handling & Communication
Receive and triage inbound calls from patients, caregivers, and RPM vendors
Gather patient information (symptoms, concerns, needs) and document in EHR/Care Management Platform
Implement standing orders for Hospital @ Home admitted patients
Escalate to on-call provider, 3rd party service provider, or care management team as appropriate
Ensure 100% overnight calls are answered and thoroughly documented
Remote Patient Monitoring
Monitor physiological data via remote portals for abnormal readings
Record caregiver-provided manual readings in EHR
Apply triage protocols to abnormal readings and escalate when necessary
Maintain accurate documentation of patient physiological readings
Medical Chart Review & Documentation
Review patient records for new lab values, radiology reports, and external encounters
Attach external records to patient charts
Identify suspect conditions and document clinical reasoning per coding rule sets
Enter suspect conditions into progress notes for provider evaluation
Link diagnosis codes to procedure codes as appropriate
Track adherence to clinical protocols
Review minimum of 25 records daily with accurate documentation
Operational & Administrative Support
Complete daily tasks assigned by supervisor/manager
Assist in identifying and improving operational processes
Support adherence to organizational and clinical guidelines
Qualifications
MBBS degree with 2–3 years of clinical experience
Excellent spoken and written English communication skills
Willingness to work Early Morning Shift and Overlap Shift (IST): 3:30 AM – 12:30 PM and 12:30 PM to 9:30 PM
Cooperative attitude and ability to work in a team-based environment
Strong Microsoft Excel skills
Ability to understand medical information, facility policies, and procedures, and present this information clearly to appropriate personnel
Preference be given to the candidates having e xperience in healthcare quality operations or project management involving EHR systems
Preferred: Prior experience working with Electronic Health Records
#Healthcare Jobs #MBBS #USDoctors #Clinical Care
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