Job Description & How to Apply Below
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Patch Management & Deployment
• Define and implement change management procedures for patch rollouts.
• Publish approved patches into the Patch Management tool.
• Deploy patches to servers or configure scheduled pulls from OEM sources.
• Conduct patch/upgrade/release testing on customer-provided test environments before rolling out to production systems.
• Handle reinstallations due to patch-related incidents or failures.
Incident & Problem Management
• Provide L2-level support for patching and compliance-related issues.
• Prepare Major Incident Reports (MIRs) and contribute to Root Cause Analysis (RCA) with L3/OEM teams.
• Perform incident resolution, request fulfilment, and participate in change management processes (aligned with ITIL framework).
Compliance & Reporting
• Track, analyze, and report compliance posture across systems.
• Escalate repeat patch failures or compliance deviations to L3 teams for permanent resolution.
• Ensure alignment with organizational security and compliance policies.
Tools & Technology
• Work with patch and configuration management tools such as:
o SCCM, Ansible, WSUS, Red Hat Satellite, RCP, Azure Update Manager.
• Assist in troubleshooting and optimizing patch deployments using these tools.
System Administration (Intermediate Support)
• Perform Windows and Linux OS administration activities related to patching and compliance.
• Validate system health before and after patching.
• Coordinate with L1 teams for monitoring and L3 teams for escalations.
Who You Are
• 3-5 years of experience in Patch Management / Compliance operations or System Administration.
• Strong hands-on knowledge of Windows and Linux OS administration.
• Experience in enterprise patch management tools (SCCM, WSUS, Ansible, Red Hat Satellite, RCP, Azure Update Manager).
• Familiarity with testing, deployment, and rollback procedures for patches and upgrades.
• Knowledge of ITIL processes - Incident, Request, Change Management.
Preferred Qualifications:
• Microsoft (MCSA/MCSE) or Red Hat (RHCSA/RHCE) certifications.
• Experience in automation and scripting (Power Shell, Bash, or Ansible Playbooks).
• Knowledge of compliance frameworks (ISO 27001, NIST, CIS benchmarks).
• Exposure to hybrid cloud patching and compliance environments.
Soft Skills:
• Strong analytical and troubleshooting abilities.
• Good communication and documentation skills.
• Ability to work independently while coordinating with cross-functional teams.
• Customer-oriented mindset with a focus on service quality.
Being You
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring.
At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.
That's The Kyndryl Way.
What You Can Expect
Your career with us isn't just a job-it's an adventure with purpose.
We offer a…
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