Network & Svcs Operation Associate

This job is with Accenture, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Skill required:  Network Billing Operations - Problem Management
Designation:  Network & Svcs Operation Associate

Qualifications:

Any Graduation
Years of

Experience:

1 - 3 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and  Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.  We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and  communities.

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What would you do?  Helps  transform  back  office  and  network  operations,  reduce  time  to  market  and  grow  revenue,  by  improving  customer  experience  and  capex  efficiency,  and  reducing  cost-to-serve

Good  Customer  Support  Experience  preferred  with  good  networking  knowledge

This  team  is  responsible  for  managing  problems  caused  by  information  technology  infrastructure  errors  to  minimize  their  adverse  impact  on  business  and  to  prevent  their  recurrence  by  seeking  the  root  cause  of  those  incidents  and  initiating  actions  to  improve  or  correct  the  situation.
What are we looking for?  Ability  to  perform  under  pressure
• Problem-solving  skills
• Detail  orientation
• Results  orientation
• Commitment  to  quality

Roles and Responsibilities:

• In  this  role  you  are  required  to  do  analysis  and  solving  of  lower-complexity  problems
• Your  day  to  day  interaction  is  with  peers  within  Accenture  before  updating  supervisors
• In  this  role  you  may  have  limited  exposure  with  clients  and/or  Accenture  management
• You  will  be  given  moderate  level  instruction  on  daily  work  tasks  and  detailed  instructions  on  new  assignments
• The  decisions  you  make  impact  your  own  work  and  may  impact  the  work  of  others
• You  will  be  an  individual  contributor  as  a  part  of  a  team,  with  a  focused  scope  of  work
• Please  note  that  this  role  may  require  you  to  work  in  rotational  shifts

Qualifications:

Any Graduation]]>