Senior Manager - IT and BlueKaktus ERP

Company Description

Super Overseas Pvt Ltd is a globally renowned exporter of high-quality men's and women's knit and woven garments, operating across 4 internationally compliant facilities. We specialize in garment dyes, prints, washes, and embroideries, with a focus on delivering trend-driven, high-quality products while maintaining a deep commitment to sustainability and innovation.

Role Description

This is a full-time on-site Senior Manager - IT and Blue Kaktus ERP role located in Noida at Super Overseas Pvt Ltd. The Senior Manager will be responsible for overseeing information technology, providing technical support, troubleshooting, team leadership, and team management on a daily basis.

Responsibilities

1. IT Strategy & Planning

- Develop and implement IT strategy aligned with business goals.
- Recommend and plan IT infrastructure upgrades and improvements.
- Budgeting for IT expenses and managing cost-effective solutions.

2. ERP System Management

- Oversee implementation, customization, and maintenance of ERP system - Blue Kaktus
- Provide support and training to users across departments.
- Ensure data accuracy and integrity within the system.

3. Network & Infrastructure Management

- Maintain and monitor local area network (LAN), wide area network (WAN), and internet systems.
- Ensure high availability of IT infrastructure and resolve any system downtime issues.
- Manage servers, databases, and backup systems.

4. Data Security & Compliance

- Implement and monitor cybersecurity protocols and firewalls.
- Ensure data privacy and protection, including export documentation and customer information.
- Ensure IT practices comply with government regulations and international trade requirements.

5. User Support & Training

- Provide technical support and training to internal users.
- Troubleshoot hardware/software issues and coordinate repairs/replacements.
- Maintain documentation and IT manuals.

6. Software & Application Management

- Evaluate and deploy industry-relevant software.
- Manage updates and integrations between various applications.

7. Vendor & Outsourcing Coordination

- Manage relationships with IT service providers, software vendors, and hardware suppliers.
- Evaluate third-party tools and ensure service level agreements (SLAs) are met.

8. Production & Supply Chain Digitization

- Support automation and digital tracking in production and logistics.
- Enable barcode/RFID systems for inventory and warehouse management.
- Help integrate shipping, documentation, and compliance systems.

9. Reporting & Analytics

- Develop and manage business intelligence tools to support decision-making.
- Generate MIS reports for management related to production, inventory, and order tracking.

10. Project Management

- Lead IT-related projects such as system migrations, digitization initiatives, and IT audits.
- Ensure timely delivery of projects within scope and budget.

Requirements

- 15+ Years of IT and ERP experience in garment manufacturing and export industry.
- Extensive familiarity with Blue Kaktus and APPS ERP along with Blue Kaktus MES software.
- Information Technology and Technical Support skills
- Experience in Troubleshooting and Team Leadership
- Team Management skills
- Strong problem-solving and analytical abilities
- Excellent communication and interpersonal skills
- Bachelor's degree in Computer Science, Information Technology, or related field