Job Description & How to Apply Below
Noida
Key
Skills Required:
- Excellent communication skills with experience in international voice support
- Hands-on experience in mobility-related applications and desktop/general system issues
- Strong troubleshooting skills in Outlook, VPN, Citrix, and VDI
- In-depth knowledge of MS Office/O365
- Experience in Telecom domain will be an added advantage
Roles & Responsibilities :
A.
Key Responsibilities
- Handle escalated calls from L1 team with high efficiency
- Resolve tickets within agreed SLA timelines
- Ensure compliance with quality standards, regulatory requirements, and company policies
- Drive positive customer experience and CSAT through effective resolution and minimal AHT
- Update worklogs and follow escalation protocols
- Manage support queues and work towards timely case closures
B. Additional Responsibilities
- Participate in shift operations and ensure process compliance
- Collaborate with cross-functional teams for issue resolution
- Contribute to knowledge base and process improvements
Certifications:
Certifications in ITIL, Microsoft, Citrix, or Telecom-related domains are preferred but not mandatory.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×