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Job Description & How to Apply Below
Immediate Joiner Only
Minimum Required : 6+ Years
Engagement: 1-Year Contractual
Work Mode: Remote (Preferred Location Noida)
Role Overview We are looking for an experienced SAP CS Consultant to manage and optimize customer service and after-sales processes within SAP. The role focuses on configuring, supporting, and improving service operations such as service orders, notifications, warranties, and service contracts.
The ideal candidate should have strong business understanding, clear communication skills, and the ability to confirm process readiness or highlight gaps with actionable next steps.
Key Responsibilities Configure and support SAP CS processes including:
Service notifications
Service orders
Equipment and functional locations
Manage customer service lifecycle from complaint registration to service completion
Set up and support:
Service contracts (AMC)
Warranties and entitlements
Work closely with business users, service teams, and cross-functional consultants
Ensure accurate service billing integration with SAP SD/FI
Clearly communicate process readiness, dependencies, or gaps
Provide practical, respectful, and solution-oriented recommendations
Support implementation, rollout, upgrade, and production support activities
Assist in UAT, user training, and documentation
Functional Expertise & Skills Strong hands-on experience in SAP CS (Customer Service) module
Expertise in:
Notifications & Service Orders
Equipment & Functional Locations
Service Contracts & Warranties
Service Billing
Good understanding of integration with:
SAP PM
SAP SD
SAP FI (basic)
Experience working with ABAP teams for:
Reports
Forms
Enhancements (requirement level)
Professional Approach & Guidelines Use clear, business-friendly language when interacting with users
Avoid assumptions; ask for clarification when inputs are missing
Always confirm process readiness or clearly specify blockers with next steps
Maintain structured documentation and change tracking
Support users with a respectful and practical approach
Preferred Candidate Profile 5–8+ years of SAP CS functional experience
Experience in industries such as:
Manufacturing
Engineering
Utilities
After-sales service organizations
Strong problem-solving and communication skills
Comfortable working in remote project environments
Experience in contractual or project-based roles is a plus
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