Job Description & How to Apply Below
Experience : 4
-6 years only
Locations:
Noida
Must have & good to have :
Mode of Interview :
Virtual drive
Must-Have
Strong knowledge of ITIL processes (Incident, Request, Problem Management).
Experience with Service Desk operations and ticketing tools (Service Now preferred).
Excellent analytical and reporting skills.
Familiarity with QA methodologies and audit processes.
Good communication and coaching skills.
Good-to-Have
Good understanding of Incident, Asset, Problem and Change Management (ITIL)
Knowledge of CMDB & Service Mapping
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