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Job Description & How to Apply Below
HCLTech is Hiring for Network Engineer!
Interested candidates can walk in for an interview
Dates: 19th Feb 2026
Timing: 11:00 AM - 2:00 PM
Walk-In Address: HCLTech, A-8-9, Gate no 1, Maharaja Agrasen Marg, Block A, Sector 60, Noida (Nearest Metro: Sector 59), Noida
Work Location:
Noida
Contact Persons:
Navya/Kashish
Please carry:
2 Updated Resume
1 Passport size
1 Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)
Freshers are not eligible
Job Title:
Business Process Management (Provisioning and Activation)
Experience:
1+ Years
Location:
Noida
Employment Type:
Full-Time
Industry: Telecom / Managed Network Services
Shift: US Shift
Job Summary:
We are seeking an experienced and detail-oriented professional to join our team as a Business Process Management (Provisioning and Activation). The ideal candidate will have a proven track record of leading process improvement and transformation initiatives within the Managed Networks or Telecom domain. This role involves driving business process change from the current "As-Is" state to an optimized "To-Be" state, working closely with both business and technology stakeholders.
Key Responsibilities:
- Lead the identification, documentation, and redesign of business processes across Service Assurance, Security, Service Delivery, and Service Management functions.
- Develop comprehensive service blueprints, process flow diagrams, swim-lane charts, and standard operating procedures.
- Collaborate with cross-functional teams including Network Technicians, Order Management, SMEs, and Trainers to document and streamline end-to-end network provisioning and activation workflows.
- Facilitate workshops with internal teams, clients, and third-party vendors to capture pain points, map current processes, and propose effective solutions.
- Drive continuous improvement initiatives aimed at enhancing SLAs, reducing cycle time, and improving service quality and customer satisfaction.
- Maintain and update knowledge documentation and conduct training workshops for new team members or process transitions.
- Provide regular project updates and executive summaries to key stakeholders and clients.
Required Qualifications:
- Minimum of 1 years of relevant experience in business process management within the telecom or managed network services sector.
- Strong understanding of managed network service domains and associated processes.
- Experience in designing and implementing BPMN-compliant process maps and documentation.
- Proficiency in BPM tools such as Visio, Blue Works, Adonis, or Celonis.
- Familiarity with enterprise tools like JIRA, Confluence, LeanIX, and Pega.
- Solid knowledge of networking fundamentals including TCP/IP, DNS, DHCP, OSI model, VLAN, WLAN, SDWAN, and access technologies (PIP, Ethernet, Broadband, 5G).
- Experience with metrics/KPI improvements such as MTTR, SLAs, Incident Resolution Time, etc.
- Exposure to process improvement methodologies such as Six Sigma, DMAIC, or PDCA.
- Bachelors degree in Computer Science, Information Technology, or a related field.
- ITIL Foundation certification (V3 or higher) Mandatory.
- Industry certifications such as CCNA, JNCIA, or Network+ Preferred.
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