Service Desk Lead Walkin

Position: Service Desk Lead Walkin 28th Feb 26
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role:
Service Desk Lead
Experience Range: 4 to 8 Years

Location:

Noida
Interview Date: 28th Feb 26
Interview Venue:  TCS Yamuna Tower VI, Assotech Business Cresterra, Plot No.22, Noida-Greater Noida Expy, Sector 135, Noida, Uttar Pradesh 201304
Must Have:
Leadership & People Management - Proven ability to lead large teams, manage multiple services or 24/7 services, and build a high-performance culture.
Strong knowledge of ITIL framework and service desk operations.
Experience in managing IT support teams (minimum 5+ years, with at least 2 years in a lead role).
Excellent leadership, communication, and problem-solving skills.
Familiarity with ticketing tools (e.g., Service Now, Remedy).
Ability to handle high-pressure situations and escalations effectively.
Good to Have:
Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents
Strong knowledge in capacity management, resource planning, reporting & analytics.
Essential:
Flexible working in 24
* 7 environment
Flexible to work on weekends
Good communication skills to deal with customer
End-to-End knowledge of activities being done

Minimum Qualification:

• 15 years of full-time education

• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)