Amazon Connect Fullstack Developer

Role Overview
We are seeking a Mid-Level Software Development and Testing Engineer with strong experience in Amazon Connect and AWS. The ideal candidate will be skilled in full-stack development (Python, React) and also capable of performing manual testing to validate end-to-end contact center flows. Additionally, this role requires providing support and maintenance for deployed solutions.

Shyft Labs is a growing data product company that was founded in early 2020 and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries, by focusing on creating value through innovation.

Design & Development

Build and enhance Amazon Connect contact flows for calls and chat with Lambda, Lex, and third-party integrations
Develop backend services in Python or Node.js
Develop agent/customer interfaces in React (JavaScript)
Integrate with AWS services (Lambda, API Gateway, Lex, Dynamo

DB, S3, IAM, Cloud Watch, Cloud Formation, Q in Connect, Kinesis, Secrets Manager, Cloud Front)
Contribute to IaC deployments using Terraform and Git Lab CI/CD pipelines

Testing & Quality Engineering

Create and execute manual test cases for Connect flows, APIs, and front-end applications
Perform integration testing across AWS services, Connect flows, and external systems (e.g., CRM)
Track, document, and resolve issues while collaborating with development and Dev Ops teams
Ensure test coverage for security, scalability, and cost efficiency

Support & Maintenance

Provide L2/L3 support for Amazon Connect flows, APIs, and integrated applications
Monitor logs, metrics, and alerts (Cloud Watch, Kinesis, etc.) to ensure system stability and performance
Troubleshoot and resolve production issues in collaboration with engineering and operations teams
Document incidents, fixes, and best practices to improve knowledge sharing and reusability
Participate in on-call rotations or scheduled support activities as required

Requirements

Amazon Connect
AWS Lambda
AWS API Gateway
Amazon Lex
DynamoDB
AWS S3
AWS IAM
AWS Cloud Watch
AWS Cloud Formation
Q in Connect
AWS Kinesis
AWS Secrets Manager
AWS Cloud Front
Python
Node.js
React
Java Script
Manual Testing
Test Design
Defect Tracking

Preferred Skills

Terraform
Git Lab
CI/CD Pipelines
Contact Lens
Amazon Athena
Amazon Quick Sight
Salesforce
CRM Integration
Postman
API Testing

Qualifications

Bachelor's degree in Computer Science, Engineering, or related field
3-6 years of professional experience in software development and testing
At least 2+ years of hands-on AWS experience delivering Amazon Connect solutions
Strong debugging, problem-solving, and collaboration skills
Ability to balance security, cost-effectiveness, and scalability in solution design
Experience providing production support or on-call responsibilities preferred

Benefits

Competitive salary
Strong insurance package
Extensive learning and development resources

Simfluent is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applications from all qualified candidates regardless of race, gender, age, religion, identity, or experience. We may use AI-assisted tools to support our recruitment process, but all hiring decisions are made by our human team. Join us in creating innovative data solutions that drive business growth.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.