Operations Administrator

Position: Benefits Operations Administrator
Designation-Benefits Operations Administrator (BOA)
Key Expectations
Process all activities related to client benefit plans with high accuracy and timeliness. Execution of wealth delivery processes in accordance with documented Standard Operating Procedures (SOPs)
Consistently meet or exceed client Service Level Agreements (SLAs).
Develop a strong understanding of client plan provisions and related documentation.
Prioritize work effectively to respond to client and participant needs.
Ensure adherence to predefined procedures, process guidelines, and compliance standards
The colleague will support dayu
2011tou
2011day client operations, resolves participant and processing issues within defined guidelines, and escalates exceptions or risks as appropriate
Actively participate in daily huddles and status meetings to ensure smooth operations.

Required Skills
US Pension / 401k / Payroll processing skills
Process documentation & SOP creation
Accountability & ownership.
Analytical & Critical thinking skills.
Good written and verbal communication skills are important.
Strong attention to detail and ability to handle transaction-based processing.
Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services)
Ability to manage workload in a deadlineu
2011driven environment
Proficiency in Excel at an intermediate level (e.g., VLOOKUP/XLOOKUP, IF formulas, pivot tables)

Experience with AI tools in a professional setting preferred

Role Description
The  Benefits Operations Administrator (BOA)  is responsible for processing all activities related to client benefits plans as configured in organizational tools, while consistently meeting and exceeding client SLAs.
The role requires developing a strong understanding of client plan provisions, identifying opportunities for knowledge enhancement, and delivering work to high standards of quality and timeliness. The BOA is expected to prioritize work effectively, respond to client and participant needs in a timely manner, and ensure that all knowledge repositories, SOPs, and supporting documentation are current and accurate.
The incumbent conducts research, resolves, and responds to participant issues and inquiries using the case management tool, and collaborates closely with Customer Service, Technology, and other shared services teams for timely issue resolution.
Adherence to predefined procedures and process guidelines is critical to ensure performance parameters are consistently met or exceeded against SLA targets.
Operations Processing & Execution
Ensure all processing is completed according to documented client requirements and quality standards
Document work completed and provide daily updates in assigned task management tools (e.g., Jira)
Quality & Compliance
Support quality checks and remediation efforts
Ensure all actions are properly documented to support audit and governance needs
Participate in corrective actions and improvement initiatives resulting from issue identification

Continuous Improvement
Provide inputs and recommendations for process improvements based on recurring issues or inefficiencies
Maintain awareness of process changes and ensure timely adoption once changes go live

Stakeholder Collaboration
Proactive communication on situations, risks, and work status with internal team members
Respond to internal requests for information or clarification in a timely and professional manner
Active participation in team huddles

Education & Experience

Education:

Bacheloru
2019s degree in any discipline

Experience:

1 u2013 2 years of experience in US pension / 401k / payroll administration are preferred.
Our story
At Alight, we believe a companyu
2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D

Our Values:
Champion People u2013 be empathetic and help create a place where everyone belongs.
Grow with purpose u2013 Be inspired by our higher calling of improving lives.
Be Alight u2013 act with integrity, be real and empower others.

Itu
2019s why weu
2019re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at.
Alight requires all virtual interviews to be conducted on video.

Benefits
We offer programs and plans for a healthy mind, body, wallet and life because itu
2019s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave,…