Service Desk Spanish

Job Title:

Service Desk Executive – Spanish Language Support

Location:

Noida

Experience:

1–4 Years

Shift:  Rotational shifts (Global support hours)

Job Summary

We are looking for  Spanish-speaking Service Desk Executives  to support global users by providing first-level technical and customer support. The role requires strong communication skills in Spanish and working proficiency in English, along with experience in IT Service Desk or Technical Support environments.
Given the  business-critical transition timelines , this requirement is time-sensitive and requires immediate attention.

Key Responsibilities

Provide L1/L2 support to end users via phone, email, and chat.
Handle incidents, service requests, and basic troubleshooting related to IT systems, applications, and hardware.
Log, track, and resolve tickets using ITSM tools in line with SLA/OLA.
Communicate effectively with global users in  Spanish  and  English .
Escalate issues to appropriate teams when required.
Ensure customer satisfaction through timely and accurate resolutions.
Work in rotational shifts aligned with global support hours.

Key Requirements

Fluent in Spanish (mandatory)  and working proficiency in English.
Prior experience in  IT Service Desk / Technical Support / Customer Support  roles.
Familiarity with ticketing tools (Service Now, Remedy, etc.) is an added advantage.
Strong communication and customer service skills.
Willingness to work in  24x7 rotational shifts .
Ability to work under pressure in a fast-paced environment.

Preferred Skills

ITIL knowledge or certification.
Experience supporting international clients.
Basic understanding of Windows, MS Office, Outlook, VPN, and networking concepts.

Additional Information

Given the  high business impact and transition timelines , priority support is requested to share:
Availability of relevant profiles
Indicative timelines for sourcing and onboarding
Any dependencies or challenges, if applicable