SAP C4C-Senior

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

SAP C4C - Senior:

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centres. The GDS team plays an important role in EY's strategy by ensuring effective support to EY's growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY's global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are seeking a Senior Consultant – SAP Utilities C4C (Functional) with strong hands-on experience in SAP C4C and S/4

HANA Utilities. The role involves end-to-end implementation, configuration, and support of Customer Service processes for utility clients, working closely with business stakeholders and technical teams to deliver high-quality SAP C4C solutions.

Your

Key Responsibilities

Demonstrate advanced functional expertise in SAP IS Utilities & SAP C4C, with practical experience across electricity, gas, and water utility operations to support comprehensive end-to-end business processes.
Configure and customize SAP C4C system while ensuring that solutions align with business requirements and adhere to EY delivery standards.
Facilitate and lead business workshops, blueprinting sessions, and solution design activities, including the development of Business Blueprint Documents (BBP/BBD), Functional Specifications (FS), test scenarios, and training materials.
Provide comprehensive oversight and support throughout all phases of system testing (Unit, Integration, UAT), including effective defect management and resolution, with a particular focus on the Customer Service module.
Design, enhance, and document both core and customized IS U business processes, applying industry best practices and leveraging EY Utilities accelerators where applicable.
Collaborate efficiently with technical teams, business stakeholders, and international EY GDS partners to translate complex functional requirements into clear and actionable solutions.
Exhibit adaptability and readiness to travel as needed to facilitate client engagements and support project delivery.
Possess a thorough understanding of Utility industry business processes, encompassing both Regulated and Deregulated market structures across electricity, gas, and water sectors.
Maintain robust functional knowledge of Meter-to-Cash (M2C) processes, Interaction Centre operations, Move-in/Move-out procedures, and related activities.
Set up essential Cloud for Customer functionalities such as Service Ticket management, Reports and Analytics, Communication system and…