Operations Manager

Location:

Hyderabad, Pune, Noida

Experience:

6+
Notice Period:
Immediate to 30 Days

Role Overview
The role will be part of a small support team responsible for  BAU/K  support of Verint Ops Manager , ensuring smooth day‑to‑day operations, incident resolution, stakeholder communication, and support for upgrades and minor enhancements.

Key Responsibilities
Provide  BAU and K  support  for  Verint Ops Manager  (Verint‑provided solution).
Monitor, analyse, and resolve  incidents and service requests  using  Service Now (SNOW) .
Work with management teams to  prioritise incidents and fixes  based on business impact.
Liaise with  business stakeholders  to understand issues and manage  SLA‑based communication .
Provide  technical support for development, testing, and delivery of fixes , following established  change management processes .
Review  small business change requests  and assess  effort, impact, and complexity  to support prioritisation.
Support  Ops Manager upgrades and patching , coordinating closely with  Verint and other third‑party vendors .
Ensure documentation, handovers, and operational readiness during releases.
Required Skills & Experience
Hands‑on experience with  Verint Ops Manager  (mandatory).
Exposure to  Verint WFM  is an added advantage.
Strong understanding of  incident, problem, and change management  processes.
Experience working in  ITSM tools , preferably  Service Now .
Ability to interact confidently with  business users and senior stakeholders .
Experience supporting  production systems in BFSI / BPO / Contact Center environments .