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Job Description & How to Apply Below
Designation-Benefits Operations Administrator (BOA)
Key Expectations
Process all activities related to client benefit plans with high accuracy and timeliness.
Consistently meet or exceed client Service Level Agreements (SLAs).
Develop a strong understanding of client plan provisions and related documentation.
Prioritize work effectively to respond to client and participant needs.
Ensure adherence to predefined procedures, process guidelines, and compliance standards.
Actively participate in daily huddles and status meetings to ensure smooth operations.
Required Skills
Strong attention to detail and ability to handle transaction-based processing.
Good computer operating skills, including MS Office applications.
Typing speed of minimum 25 WPM with 90% accuracy.
Good written and verbal communication skills are important.
Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services).
Role Description
The Benefits Operations Administrator (BOA) is responsible for processing all activities related to client benefits plans as configured in organizational tools, while consistently meeting and exceeding client SLAs.
The role requires developing a strong understanding of client plan provisions, identifying opportunities for knowledge enhancement, and delivering work to high standards of quality and timeliness. The BOA is expected to prioritize work effectively, respond to client and participant needs in a timely manner, and ensure that all knowledge repositories, SOPs, and supporting documentation are current and accurate.
The incumbent conducts research, resolves, and responds to participant issues and inquiries using the case management tool, and collaborates closely with Customer Service, Technology, and other shared services teams for timely issue resolution.
Adherence to predefined procedures and process guidelines is critical to ensure performance parameters are consistently met or exceeded against SLA targets.
Soft Skills:
Strong analytical and problem‑solving skills
Ability to multitask under tight timelines
High level of accountability and ownership
Customer‑centric mindset
Adaptability to changing client requirements
Education & Experience
Education:
Bachelor's degree in any discipline (B.A,
B.Com,
B.Sc, BBA)
Exclusions:
B.Ed., LLB,
B.Tech, BE,
B.Sc (IT), Fulltime MBA, MCA, PDDCA, and any 2year regular postgraduation professional degree
Experience:
back-office operations or similar transaction processing roles preferred
Ability to operate in high‑volume, deadline‑driven environments
Strong ethical standards and adherence to compliance policies.
Follow all internal and client‑mandated security protocols
Ensure secure handling and storage of participant information
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to 'Be Alight.'
Our Values:
Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – Be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at .
(THE ROLE)
(responsibilities)
(REQUIREMENTS)
Alight requires all virtual interviews to be conducted on video.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave,…
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