Operations Administrator

Position: Benefits Operations Administrator
Designation-Benefits Operations Administrator (BOA)
Key Expectations
Process all activities related to client benefit plans with high accuracy and timeliness.
Consistently meet or exceed client Service Level Agreements (SLAs).
Develop a strong understanding of client plan provisions and related documentation.
Prioritize work effectively to respond to client and participant needs.
Ensure adherence to predefined procedures, process guidelines, and compliance standards.
Actively participate in daily huddles and status meetings to ensure smooth operations.
Required Skills
Strong attention to detail and ability to handle transaction-based processing.
Good computer operating skills, including MS Office applications.
Typing speed of minimum  25 WPM with 90% accuracy .
Good written and verbal communication skills are important.
Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services).

Role Description
The  Benefits Operations Administrator (BOA)  is responsible for processing all activities related to client benefits plans as configured in organizational tools, while consistently meeting and exceeding client SLAs.
The role requires developing a strong understanding of client plan provisions, identifying opportunities for knowledge enhancement, and delivering work to high standards of quality and timeliness. The BOA is expected to prioritize work effectively, respond to client and participant needs in a timely manner, and ensure that all knowledge repositories, SOPs, and supporting documentation are current and accurate.
The incumbent conducts research, resolves, and responds to participant issues and inquiries using the case management tool, and collaborates closely with Customer Service, Technology, and other shared services teams for timely issue resolution.
Adherence to predefined procedures and process guidelines is critical to ensure performance parameters are consistently met or exceeded against SLA targets.

Soft Skills:

Strong analytical and problemu
2011solving skills
Ability to multitask under tight timelines
High level of accountability and ownership
Customeru
2011centric mindset
Adaptability to changing client requirements

Education & Experience

Education:

Bacheloru
2019s degree in any discipline (B.A,

B.Com,

B.Sc, BBA)
Exclusions:

B.Ed., LLB,

B.Tech, BE,

B.Sc (IT), Fulltime MBA, MCA, PDDCA, and any 2year regular postgraduation professional degree

Experience:

back-office operations or similar transaction processing roles preferred
Ability to operate in highu
2011volume, deadlineu
2011driven environments
Strong ethical standards and adherence to compliance policies.
Follow all internal and clientu
2011mandated security protocols
Ensure secure handling and storage of participant information
Our story
At Alight, we believe a companyu
2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D

Our Values:
Champion People u2013 be empathetic and help create a place where everyone belongs.
Grow with purpose u2013 Be inspired by our higher calling of improving lives.
Be Alight u2013 act with integrity, be real and empower others.

Itu
2019s why weu
2019re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at.

(THE ROLE)

(RESPONSIBILITIES)

(REQUIREMENTS)

Alight requires all virtual interviews to be conducted on video.

Benefits
We offer programs and plans for a healthy mind, body, wallet and life because itu
2019s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alightu
2019s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone…