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Job Description & How to Apply Below
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
About
The Role
We're seeking an experienced Lead UX Designer to work across complex enterprise product areas where AI is changing how users interact with software, complete tasks, and make decisions. This role is for a designer with strong product judgment, systems thinking, and craft who can shape how AI shows up in the experience and turn evolving capabilities into workflows that are clear, useful, and grounded in real customer needs.
You will work closely with UX, product, engineering, data, and AI teams to design experiences that are more adaptive, proactive, and context-aware, while maintaining trust, transparency, user control, and clear system limits. The role combines strong hands-on execution with meaningful product influence and calls for someone who can navigate complexity, make thoughtful design decisions, and help raise the quality of outcomes across teams.
What You'll Do
AI-Enabled Product Experiences
Shape how AI capabilities show up and behave in the experience. Define patterns that make them clear, useful, and easy to act on. Design for trust, transparency, feedback, control, and safe use so users can understand what the system is doing, where its limits are, and how to respond when outputs vary or require judgment.
Conversational, Proactive & Context-Aware Workflows
Design experiences that use conversation, context, and automation to reduce friction in complex tasks. Create flows that respond to user intent, workflow state, and changing needs in ways that feel relevant and useful. Design for adaptive behavior and personalization where they improve the experience, while giving users clarity and control over how the system responds.
End-to-End Product Design
Drive design from discovery through execution across complex product areas. This includes problem framing, workflows, wireframes, prototyping, testing, and iteration. Go beyond standard deliverables by evaluating and refining how AI behaves in the experience, including how it guides users, responds to context, supports task completion, and recovers when confidence is low or outputs are incomplete.
Product Influence & Cross-Functional Partnership
Work closely with product, engineering, data, and AI teams to shape requirements and guide design decisions. Evaluate tradeoffs and turn evolving capabilities into useful, feasible outcomes that align with customer needs and business priorities. Help establish shared patterns that bring consistency to how AI-supported experiences behave across product areas.
Research, Insight & Validation
Use research and product data to inform design decisions from early concepts to final solutions. Validate the work through customer insight, testing, and evidence to improve usability and outcomes. Test and refine AI-supported experiences based on how people use them, especially when outputs are unclear, confidence varies, or users need better ways to understand, correct, or steer the system.
Quality, Craft & Accessibility
Create scalable, accessible experiences with a high bar for clarity, usability, consistency, and craft. Pay close attention to interaction quality, visual detail, and the overall experience across complex workflows, including moments where the system is adapting, suggesting, or acting on behalf of the user.
Mentorship & Team Development
Contribute to design quality through reviews, critique, and mentoring. Help strengthen team practices and support a culture of thoughtful feedback, continuous improvement, and modern design ways of working.
Qualifications
10+ years of experience in…
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