IT Support Specialist

Role:
Service Desk & Remote Support Services

Experience:

1+
Budget:  3 LPA

Location:

Noida
Work Mode:  Full-Time(On-site)

Roles & Responsibilities

:
First Level Technical Suppo
rt Provide first-level technical support via phone, email, and Helpdesk ticketing syste
m.Troubleshoot and resolve hardware, software, and network issue
s.Escalate complex problems to appropriate IT team
s.Collaborate with IT teams to implement new technologies and improve system
s.Enrolment Suppo
rt Support for enrolments, re-enrolments, and machine reset
s.OKTA Related Requirements / Issu
es Support for OKTA MFA/MFA setup, manual authentication process, and fast pas
s.Account Related Issu
es Unlock IDs, resolve OKTA and Windows login issue
s.Handle password resets and account lockout
s.SSO Password Res
et Password reset for employees and contractor
s.Access Provisioni
ng Application access, Wi-Fi setu
p.Addition to IBEX and NorthCEE security group
s.Shared drive and printer acces
s.Vulnerability Remediati
on Support for resolving compliance and Windows patching issue
s.Troubleshooting / Remediatio
ns Machine freeze issues, Bit Locker, login issue
s.Device drivers and basic network/connectivity issue

s.
Application-Level Issues & Reque
sts Support for MS Office (Outlook, Excel, PP
T).Zscaler, operating system, VPN, DAP policy, Global Protect, Air Watch, Azu
re.

Cisco Any Connect, Citrix client, and browser issu
es.

Document at
ion Document all support activities and solutions in the Helpdesk syst
em.

Create Knowledge Base articl
es.

Maintain KPIs for service levels and timely ticket resoluti
on.

Handle general queri
es.

Coordination Ro
les Monitor alerts, log tickets, share SOPs, manage logs and closur
es.

Coordinate with other teams, update ticket status, and follow
up.

Facilitate conference bridges, raise tickets, coordinate RMAs, and manage logisti
cs.

Prepare reports and share with relevant tea

ms.