Job Description & How to Apply Below
A fast-growing company in the Cloud Communications and Contact-Center / SaaS operations sector, delivering customer-facing analytics and operational reporting across pan-India on-site teams. We are hiring for an entry-level, operations-facing reporting role that supports daily business metrics, SLA tracking and data quality for on-site operations. This position is a Junior MIS Executive role with a mandatory 2-year bond.
Role & Responsibilities
Prepare and distribute daily, weekly and monthly MIS reports and dashboards for operations, sales and finance stakeholders.
Validate, cleanse and reconcile data from CRM/telephony/ERP sources to ensure accuracy of KPIs and SLA trackers.
Build and maintain automated Excel reports and macros to reduce manual effort and improve delivery cadence.
Support ad-hoc data requests and root-cause analysis; escalate anomalies to team leads with clear findings and next steps.
Collaborate with operations and QA teams to define report requirements, KPI definitions and data collection processes.
Ensure strict data confidentiality, timely report delivery and adherence to the mandatory 2-year bond and on-site work policy.
Skills & Qualifications Must-Have
MS Excel
Excel VBA
MIS Reporting
Google Sheets
Preferred
Power BI
SQL
Qualifications
Bachelor's degree in Commerce, Finance, IT, Statistics or related discipline preferred.
0–2 years of experience in MIS, reporting, operations analytics or a similar role; willingness to work on-site in India and commit to a 2-year bond.
Benefits & Culture Highlights
On-site role with structured training, clear performance metrics and fast learning exposure to operations analytics.
Opportunity to upskill in reporting automation and BI tools with internal mentoring and cross-functional exposure.
Stable, process-driven environment suitable for candidates seeking early-career growth in operational analytics (2-year bond applies).
Skills:
sql,reporting,analytics,operations,google sheets,data,finance,power bi,excel,metrics
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