US Collections – Spanish

Position: US Collections  – Spanish
Collector – Foreign Language (Spanish Collections)

Job /C/1718147

Location:

A-68, Sector 64, Noida, Uttar Pradesh – 201309
Work Mode:
Work from Office

Shift: 24x7 Rotational
About the Role

We are hiring Spanish-speaking Collection Specialists to manage international debt recovery portfolios. The role involves handling voice-based interactions with Spanish customers, negotiating payments, and ensuring compliance with global collection standards such as FDCPA.

Key Responsibilities
Handle outbound collection calls with Spanish-speaking customers (US/International portfolio)
Drive debt recovery and resolution of delinquent accounts
Negotiate payment plans, settlements, and closures within defined guidelines
Maintain accurate documentation of all interactions in collection systems
Ensure strict adherence to FDCPA and client compliance policies
Handle disputes and escalations professionally
Achieve monthly collection targets and KPIs
Deliver a customer-centric approach while managing sensitive conversations

Eligibility Criteria
Minimum 1 year experience in Spanish Voice Process (Collections preferred)
Strong communication skills in Spanish and English (both mandatory)
Prior exposure to international collections / US process is highly preferred
Comfortable working in rotational shifts including night shifts
Basic knowledge of collections lifecycle and CRM tools

Assessment Process
HR Screening
V&A English Round
V&A Spanish Round
Operations Round
Speech X Test
Spanish Versant Test

Compensation & Benefits
Salary:
Up to 8 LPA (aligned with last drawn; no default max offers)
One-side cab facility (odd hours)
One-time meal (odd hours)
Performance-driven environment

Hiring Details
Openings: 50
Batch Date: 14th May 2026
Interview Mode:
Virtual

Resume at  or [HIDDEN TEXT]