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Job Description & How to Apply Below
Paytm is India's leading mobile payments and financial services distribution company. As the pioneer of the mobile QR payments revolution in India, Paytm builds cutting-edge technologies that empower small businesses with seamless payments and commerce solutions. Our mission is to bring half a billion Indians into the mainstream economy through the power of technology.
About the Role:
We are looking for a senior operations leader to own and scale the end-to-end supply chain, logistics, and lifecycle operations for Paytm's device business, including Soundbox, EDC/POS machines, and allied merchant devices.
This role will be responsible for managing the complete forward and reverse logistics ecosystem — from vendor dispatches to central warehousing, hub distribution, field deployment, device replacements, retrievals, refurbishment flows, and inventory reconciliation across the network.
The ideal candidate should bring deep expertise in large-scale distributed operations, field logistics, asset tracking, supply chain planning, vendor management, and operational excellence in a high-growth environment.
Key Responsibilities
End-to-End Supply Chain Ownership
Own the complete device supply chain and logistics network across India.
Manage forward logistics from manufacturing vendors to central warehouse, regional hubs, and frontline deployment teams.
Lead reverse logistics for replacements, returns, retrievals, refurbishments, and scrap management.
Ensure high device availability while optimizing inventory and logistics costs.
Warehousing & Distribution
Oversee central warehouse operations and regional hub ecosystem.
Drive inventory accuracy, stock reconciliation, shrinkage control, and audit compliance.
Optimize warehouse processes, SLAs, dispatch timelines, and throughput efficiencies.
Build scalable SOPs for device movement, storage, and handling.
Field Operations & Deployment
Partner closely with frontline business teams to ensure seamless merchant deployment.
Improve deployment TATs and replacement turnaround times.
Design operational models for rapid scaling across geographies.
Ensure device traceability across the lifecycle until merchant deployment and retrieval.
Reverse Logistics & Refurbishment
Build robust systems for merchant device pickups and returns.
Manage refurbishment loops with repair/refurbishment partners and OEM vendors.
Drive recovery rates, refurbishment yield, and asset utilization.
Minimize losses through effective tracking and governance mechanisms.
Vendor & Partner Management
Manage relationships with manufacturing vendors, logistics partners, warehouse operators, and refurbishment agencies.
Define SLAs, operational KPIs, penalties, and performance review mechanisms.
Drive continuous process improvements and cost efficiencies across partners.
Process Excellence & Analytics
Establish strong operational governance through dashboards, metrics, and review cadences.
Track KPIs such as deployment TAT, replacement TAT, inventory ageing, recovery %, refurbishment yield, logistics cost per device, and stock accuracy.
Leverage technology, automation, and data analytics to improve visibility and operational control.
Drive digitization of inventory and asset tracking systems.
Leadership
Build and lead a high-performing operations and logistics organization.
Drive cross-functional alignment across supply chain, business, finance, product, procurement, and field operations teams.
Foster a culture of accountability, speed, execution excellence, and continuous improvement.
Ideal Candidate Profile
Experience
12–18+ years of experience in supply chain, logistics, field operations, or asset lifecycle management.
Strong experience managing distributed operations at national scale.
Prior experience in device businesses, telecom, fintech, consumer electronics, mobility, ecommerce, or large field-service organizations preferred.
Experience handling both forward and reverse logistics at scale is essential.
Exposure to refurbishment, repair operations, or asset recovery ecosystems is highly desirable.
Skills & Competencies
Deep understanding of warehousing, transportation, inventory management, and field logistics.
Strong…
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