Manager- Order management; Customer supply chain

Position: Manager- Order management (Customer supply chain)
Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on Linked In, X, You Tube, and Facebook.
Inviting applications for the role of Manager, Order management (Customer supply chain lead)!
In this role, person is responsible for providing excellent customer service and maintaining strong professional relationships with assigned customers and Sales Teams. Manage a team who would do a broad variety of customer and order service duties relative to the entry and post entry service for all types of orders. Be the point of escalation to resolve customer questions and problems by thoroughly researching issues, identifying root causes and offering solutions.

Demonstrate sound business judgement by knowing how to prioritize critical tasks during very busy demand patterns. Responsible for performing a variety of accounts receivable duties including the resolution of customer deductions pertaining to sales/shipment allowances. Collaborate with other departments as necessary to facilitate issue around order management work like: secure appointments, clarify transportation requirements, track display pallets or DSD orders.

Keep management well informed of activities and significant problems and provides support to area staff as needed.
Responsibilities
.Provide strategic and operational oversight for Meals & Beverage and Snacks divisions.
.Approve routing guides, carrier selections, and service-level expectations.
.Serve as an escalation point for service or carrier performance issues.
.Participate in monthly governance and KPI review meetings.
.OM & CS Manager is responsible for overseeing and optimizing operational efficiency and customer experience. This role involves managing day-to-day operations, streamlining workflows, and implementing standard operating procedures (SOPs) to improve productivity and cost-effectiveness.
.The manager will monitor key performance indicators (KPIs), prepare performance reports, and ensure vendors, suppliers, and internal teams meet agreed service levels and compliance standards.
.They manage budgets, control costs, and identify opportunities for process improvement and automation.
.Additionally, they analyse customer feedback, track service metrics, and collaborate with other business functions, e.g. inventory recon team to enhance the overall customer experience and retention.
.Acting as a strategic partner, the OM & CS Manager provides data-driven insights, participates in planning and process improvement initiatives, and ensures smooth coordination between operations, customer service, and leadership teams to drive sustainable growth and operational excellence.

Working Conditions:

.Work location - Noida Sec 135, Evening and night shift (North America), work from office
.Office environment is very busy during September through February and at all fiscal quarter closes (OCT, JAN, APR, JUL). Physical presence in the office is must during key periods.
Some holiday and weekend coverage required throughout the year
Qualifications we seek in you!

Minimum Qualifications
.Bachelor%27s Degree and/or four years related experiences
.Minimum years previous experience in a Customer Service with…