Senior Community Service Executive - Operations

Positions Overview :  This position involves working closely with the Community Manager (CM) and/or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. This position will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines.

Key Responsibilities

Profit Center Management

ASR and Margin Analysis:
Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability.
Expense Control:
Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency.
Collections:
Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues.
Renewals:
Maintain high client retention rates by proactively managing contract renewals.

Community Building & Event Management

Build and Expand Community:
Strengthen the community by executing business-specific events as per the pre-defined timelines.
Client Engagement:
Foster connections and collaboration within the client community to enhance engagement and retention.

Client Satisfaction & Service Delivery

CSAT (Client Satisfaction) Score:
Achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support.
Brand Ambassadorship:
Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions.

Vendor Management

Vendor Performance:
Regularly evaluate and manage vendor performance to ensure timely and quality delivery.

Facilities Management

Centre Upkeep:
Ensure the center is well-maintained and operationally ready on a daily basis.
Repair & Maintenance:
Oversee the timely closure of repair and maintenance tasks to avoid disruptions.
Compliance Adherence:
Ensure all compliance and safety protocols are followed rigorously.
ESG Practices:
Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices.

Participation In Company Initiatives

Active Engagement :
Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment