Store Manager, Retail & Store Manager

Key Responsibilities

Sales & Customer Experience

Drive walk-in conversions and exceed monthly sales targets
Educate customers about Furlencos products:
Buy New, Buy Refurb, and Rental options
Conduct product demos highlighting quality, comfort, and design features
Resolve customer queries and complaints with professionalism and empathy
Maintain high standards of in-store experience and customer satisfaction
Execute local promotional activities to increase footfalls (BTL,apartment reach-outs, etc.)

Team Management

Lead and manage the in-store sales team
Assign daily tasks and sales goals to team members
Train and mentor new executives on products and selling techniques
Track individual and team performance and drive productivity

Store Operations

Ensure in-store product availability, stock accuracy, and visual merchandising
Manage store hygiene, opening/closing activities, and order processes
Coordinate with backend teams for logistics, installations, and customer deliveries.

Reporting & Coordination

Maintain daily, weekly, and monthly sales and performance reports
Share business insights
Collaborate cross-functionally to resolve store-level issues quickly

Requirements

● 2 - 5 years of retail or store management experience
(furniture/apparels preferred)

● Strong communication skills in English and regional language

● High ownership, self-motivated, and target-driven attitude

● Proficient in using CRM and basic reporting tools

● Willingness to work on weekends and peak days.