Recovery Agent

Company Description
Echoe Assistance, founded in 2014, is a trusted outsourcing partner for Healthcare, BFSI, and E-commerce organizations. With ISO-certified standards and 24/7 global, multilingual support, the company provides innovative solutions to reduce operational costs by up to 60% while enhancing service quality. Echoe Assistance specializes in offering tailored service-level agreements (SLAs), flexible engagement models, and transparent reporting to ensure accountability and measurable outcomes.

With nearly a decade of experience, Echoe Assistance focuses on transforming operational challenges into growth opportunities by delivering efficient and scalable solutions.

Role Description
This is a full-time, on-site Debt Collector role based in Gurgaon. The Debt Collector will handle outbound and inbound communication with clients to recover outstanding balances while ensuring compliance with company policies. Responsibilities include negotiating repayment plans, maintaining accurate payment records, collaborating with internal teams, and providing exceptional customer service to resolve payment queries. The role requires professionalism, persistence, and a detail-oriented approach to meet collection goals efficiently.
Qualifications
Proven expertise in Debt Collection and Cash Collection processes
Strong Communication skills, including negotiation and listening abilities
Basic to intermediate Computer Literacy for managing digital records and CRM tools
Knowledge of Finance principles, with an understanding of payment processing systems
Ability to work under pressure, meet targets, and maintain client relations
Relevant work experience in debt recovery and customer service (preferred)
High school diploma or equivalent; a degree in finance or related field is a plus