Cargo Specialist

We are looking for a Cargo Domain SME to provide expertise in air cargo operations, cargo management systems, and end‑to‑end cargo processes. The role supports product teams, delivery programs, customer workshops, and digital transformation initiatives across the cargo ecosystem.

Key Responsibilities

Domain Expertise

- Provide subject matter guidance across air cargo processes, including:
- Cargo Reservations & Booking
- Air Waybill (AWB) management
- Export & Import operations
- Warehouse & terminal operations
- ULD management
- Cargo revenue accounting
- Customs & regulatory compliance
- Special cargo handling (DG, perishables, pharma)

Solution Consulting

- Define business requirements, workflows, and user stories for cargo applications.
- Drive process mapping and solution design for new features, automation, and digitalization initiatives.
- Perform impact analysis, gap analysis, and process optimization.

Stakeholder Coordination

- Work closely with cargo airlines, GSA/handlers, freight forwarders, customs partners, and warehouse vendors.
- Conduct workshops, demonstrations, UAT sessions, and customer trainings.

Delivery Collaboration

- Partner with architects, product owners, and developers to align domain requirements.
- Support QA teams with functional validation and scenario testing.

Required Skills & Experience

- 10–15+ years of experience in air cargo operations, cargo systems, or freight management.
- Strong functional knowledge of:
- Cargo Reservations
- AWB processes
- Warehouse & terminal operations
- EDI messaging (Cargo-IMP, Cargo-XML)
- Customs interfaces (ACI, ICS, AMS, e‑Freight)
- Hands-on exposure to:
- Cargo management systems (e.g., Accelya, IBS iCargo, Kargo, CHAMP Cargospot, Unisys Cargo Portal).

Preferred Qualifications

- Understanding of IATA standards (Tact, DGR, e‑AWB, ONE Record).
- Experience in cargo digital transformation, automation, or warehouse modernization programs.