Administrator( Operations Manager

• Title:
  
  Administrator (Home Care Operations Manager)
• Company:
  Gaddiel Home Care Services (non-medical home care)
• Pay: $20-$25 per hour, based on experience
• Location:
  
  In-office, Peachtree Corners, Georgia
• Schedule:
  
  Full-time, Monday–Friday, plus shared after-hours on-call rotation
• Reports to:
  
  Owner
• Leads:
  Admin Assistant and Recruiting Coordinator; future Scheduling Coordinator

Gaddiel Home Care Services gives families timely, reliable home care, always with compassion and empathy during their most sensitive times. Our one rule: caregivers show up on time, ready to serve.

We are hiring an Administrator to run our day-to-day operations. You will own whether the agency stays compliant, staffed, billable, and calm. This is a manager-level seat. You will keep clients covered and caregivers supported, so every promise we make to a family is kept. You will have an Admin Assistant to help carry out the daily work, so you can focus on leading.

You are measured on six results, not a task list:

• 1.Compliance — we pass every state audit; charts and credentials stay survey-ready.
• 2.Staffing coverage — every authorized client hour is filled.
• 3.Labor cost — overtime stays in budget; scheduled hours match authorized hours.
• 4.Billing accuracy — EVV and documentation are clean, so we get paid right and on time.
• 5.Team readiness — new hires are onboarded, trained, and cleared to work fast.
• 6.Visibility — the owner gets an accurate weekly KPI report and early warning on problems.

Your day-to-day (with your assistant's help):

• Build and adjust the Well Sky schedule; fill open shifts; handle call-outs; own the after-hours coverage plan.
• Track background checks, drug/TB tests, and certifications; keep charts audit-ready.
• Review EVV punches, fix missing entries, and verify time against the schedule.
• Run onboarding through cleared-to-work; coordinate training and annual in-service; coach staff.
• Answer new-client calls with a warm, non-clinical intake and guide families to a start date.
• Approve overtime, review insurance submissions, and handle incidents.
• Send the weekly KPI report, and fix the system when something breaks twice.

Your first 90 days look like: zero missing documents at audit, 100% of client hours staffed, overtime in budget, billing with zero rework, and a KPI report on time every week.

We hire for attitude first. Skills can be taught; heart cannot.

You are:

• Teachable and coachable
• Empathetic and kind, even with an upset caller
• On time, every time
• Pleasant, humble, and drama-free
• A self-starter who follows rules and procedures
• Comfortable with technology
• Someone with reliable transportation

Required:

• Home care or healthcare operations experience
• Strong administrative skills
• Able to own a schedule under pressure
• Knows Well Sky, or can learn it quickly
• Strong in compliance and documentation

Nice to have:

• Experience managing a home care agency, or a prior Administrator, Office Manager, or Operations role in home care
• Experience with EVV, Medicaid/Medicare, and Georgia home care rules

Gaddiel Home Care Services is an equal opportunity employer.