Care Coordination & Staffing Specialist

A&C Private Home Care

Pay Rate: $19.00–$21.00 per hour
Employment Type: Full-Time

A&C Home Care is seeking an organized, dependable, and proactive Care Coordinator to support the coordination and delivery of quality in-home care services. The Care Coordinator will serve as a primary point of contact for assigned clients, caregivers, families, and case managers, ensuring that client needs are addressed, staffing concerns are resolved, and services are coordinated efficiently.

The ideal candidate has strong administrative, communication, organizational, and problem-solving skills. Previous healthcare or home-care experience is preferred but not required for candidates who demonstrate the ability to learn, manage multiple priorities, and follow established policies and procedures.

Client Coordination and Communication

• Serve as a primary point of contact for assigned clients and their families regarding scheduling, service concerns, and ongoing care coordination.
• Maintain regular communication with clients to assess satisfaction and identify concerns requiring follow-up.
• Respond promptly to client concerns, changes in service needs, and other issues affecting service delivery.
• Document client communications, incidents, changes, and follow-up actions accurately.
• Coordinate home visits, assessments, and follow-ups as needed.

Caregiver Staffing and Scheduling

• Coordinate caregiver assignments, schedules, and coverage to support uninterrupted client services.
• Work collaboratively with the Intake/Recruiting Coordinator to ensure new clients are staffed as quickly as possible.
• Follow up on unstaffed clients, open shifts, caregiver availability, call-outs, and staffing challenges.
• Communicate with caregivers regarding schedules, attendance, client needs, and performance concerns.
• Assist with identifying replacement caregivers and coordinating temporary coverage when necessary.
• Escalate unresolved staffing issues and potential service interruptions to management promptly.

Case Management and External Communication

• Maintain professional communication with case managers, referral sources, clients, caregivers, and internal team members.
• Provide timely updates regarding client status, staffing progress, service concerns, and changes affecting care.
• Ensure required information is communicated to the appropriate parties and documented.
• Follow up on outstanding requests, authorizations, renewals, and other client-related documentation.

Compliance and Documentation

• Monitor assigned client and caregiver records for required documentation and outstanding items.
• Follow up on caregiver onboarding requirements, training, background clearance, and other applicable compliance items.
• Review onboarding documentation for completeness and accuracy before submitting or advancing records through the established process.
• Monitor visit verifications, missing documentation, and other items affecting payroll and billing.
• Follow up on REDS, unverified visits, and related discrepancies according to company procedures.
• Ensure client and caregiver signatures and other required records are obtained in accordance with applicable policies.
• Maintain accurate, confidential, and organized electronic records.
• Report incidents, safety concerns, and compliance issues promptly and follow established escalation procedures.

Administrative Responsibilities and Accountability

• Manage assigned tasks, deadlines, follow-ups, and case updates independently.
• Maintain accurate client and caregiver tracking records.
• Provide timely reports and updates to management regarding staffing, client concerns, compliance, and outstanding issues.
• Participate in team meetings, individual check-ins, training, and performance reviews.
• Follow company policies, procedures, applicable state requirements, and management directives.
• Demonstrate accountability by following assigned tasks through completion and communicating proactively when assistance is needed.

• High school diploma or GED required; additional education in business administration, healthcare administration, or a related field is a plus.
• Previous administrative, office coordination, customer service, scheduling, or case coordination experience preferred.
• Healthcare or home-care experience is a plus but not required.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced…