National Account Manager Illing Packaging

Job Summary:

At ILLING, business is personal. The National Account Manager plays a key role in nurturing and expanding relationships with large, multi-location customers. This role ensures that every interaction reflects our commitment to Extraordinary Attention, to needs, resources, time, and detail, while driving profitable growth and sustaining long‑term partnerships.

• Build and maintain productive, professional relationships with key customer contacts across national and strategic accounts.
• Deeply understand each customer’s business to identify opportunities that deliver value beyond the expected.
• Coordinate cross‑functional collaboration, including customer service, marketing, operations, and leadership, to ensure account satisfaction and performance goals are met.
• Develop and execute strategic account plans aligned with company growth objectives and sales targets.
• Prospect and onboard new accounts, while maintaining strong, ongoing communication with current customers to ensure loyalty and retention.
• Partner with marketing to design and implement digital and account‑based marketing strategies that drive visibility and engagement.
• Accurately forecast sales performance and maintain CRM data integrity to support reporting and business planning.
• Deliver a responsive, solution‑oriented customer experience that builds trust and provides peace of mind.
• Perform additional duties and initiatives as assigned to support the broader team and company goals.

• Proven success managing large or multi‑location accounts with a focus on relationship‑driven, solution‑based selling.
• Excellent communication and interpersonal skills, able to listen deeply, engage confidently, and close the loop quickly.
• Strong analytical and organizational abilities; capable of managing multiple priorities while maintaining high attention to detail.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience with Hub Spot CRM or similar platforms strongly preferred.
• A proactive, disciplined, and collaborative mindset that aligns with ILLING’s brand values of trust, innovation, flexibility, and accountability.
• Willingness to travel and adapt to a flexible schedule as needed.

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent professional experience.
• Six or more years of sales or account management experience.
• At least two years in the rigid packaging industry or a related field preferred.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds occasionally.
• This role requires travel and access to a personal vehicle.
• Occasional evening or weekend work may be required.

NOTE:

This job description is not intended to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Duties and responsibilities may change at any time with or without notice.