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HelpDesk/Support Customer Service Rep

Omnichannel Customer Happiness Specialist

Job in Norcross, Gwinnett County, Georgia, 30003, USA
Listing for: Zada Zada Agency
Full Time position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep
  • IT/Tech
    HelpDesk/Support
Job Description & How to Apply Below
A customer-focused agency in Norcross, Georgia, is looking for a Customer Happiness Specialist. In this role, you will manage inquiries via email, live chat, and social media, aiming to turn frustrated customers into advocates. You will assist with order management and troubleshoot issues while providing exceptional service. The ideal candidate is tech-savvy, detail-oriented, and thrives under pressure. A bonus for experience with e-commerce platforms and helpdesk software.
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