Call Center Representive

Description

Job Title: Call Center Representative

Department: Call Center

Location: Peachtree Corners, GA

Reports to: Call Center Manager/Call Center Supervisor

Date: 10/12/2026

We are looking for a reliable and customer-focused Call Center Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping others. As a Call Center Representative, you will be the first point of contact for our customers, handling inbound calls, providing product and service information, resolving issues, and ensuring customer satisfaction.

• Answer customer inquiries via phone and email in a timely and professional manner.
• Strive to resolve customer issues in a way that ensures a positive customer experience.
• Ability to work with minimal Supervision.
• Coordinate with the Service Manager and Parts Team, as needed.
• Ability to maintain a high level of accuracy in preparing and entering information.

• High School Diploma or GED required.

• Must have 1 or more years of experience in a Call Center or Customer Service Environment.

Additional skills required:

• Strong verbal and written communication skills.
• Ability to manage multiple tasks simultaneously.
• Knowledge of ECI/E-Automate, Service Now, Microsoft Outlook, Smartsheet and Excel.
• Ability to work in a fast-paced, collaborative team environment.

• Work in areas which require attention to detail in a varied environment.
• General office environment. May spend long hours sitting or standing.
• Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds.

• Employees must complete the required courses as described by Human Resources for all employees.
• This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.