Parts Administrator

Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction

Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction

• Manage customer requests for spare parts
• Prepare and send out customer offers for spare parts or deal with offer requests from web services
• Manage customer inquiries on spare parts pricing, availability and order processing
• Follow-up on selected customer offers for spare parts to maximize sales
• Place customer orders for spare parts in ERP and send order confirmations or
• deal with orders placed through web services
• Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management
• Manage customer payments terms with financial dpt
• Coordinate logistics according to specificities of the country and requirements from customer
• Process customer requests for return of spare parts and other spare parts-related claims
• Manage customer information in the ERP, participate to reports
• promotion & assistance to customers for SSO
• Follow up on non-conformity issues and work to provide resolution to customer
• leverage privileged customer interface position to maximize sales potential
• participate to customer review on commercial actions (ASM, CCM, PA)

Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics

• Able to work independently and under pressure
• Able to manage priorities and multiple customer requests
• Expertise in Excel and ERP Systems , SAP is a plus
• Certificate in Logistics is a plus
• Knowledge of order management processes
• Excellent communication skills, both written and verbal