Customer Service Representative - Medical Supply

Customer Service Representative - Medical Supply

JOB PURPOSE:

Customer Service Representatives provide support for Pruitt Health Medical Supply. CSR will be responsible for supporting and performing tasks and communication related to processing orders, invoices, credits and product services. KNOWLEDGE, SKILLS, ABILITIES:
• Excellent communication skills
• Demonstrates the ability to respond to change productively and handle additional projects as assigned
• Maintains knowledge of products and offerings for Pruitt Health Medical Supply
• Able and responsive to customer questions concerning products, pricing and order status.
• Keeps up to date on product changes, pricing, items and processing
• Knowledgeable with respect to Special Orders and Processing – placing orders with vendors, follow-up, tracking shipments and verifying facilities receive products timely.
• Able to work with vendors and customers in a courteous and respectful manner
• Responds to facility regarding back-order reports, research, shortages and damaged item claims. Works closely with inventory control.
• Ability to prioritize and complete tasks
• Microsoft office including Word and Excel
• People Soft experience

MINIMUM

EDUCATION REQUIRED:

High School diploma MINIMUM EXPERIENCE

REQUIRED:

3-5 years' work experience in customer service or a call center environment.

ADDITIONAL QUALIFICATIONS:

(Preferred qualifications) 3-5 years' experience in medical supply field 3+ years long-term care industry experience Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference. We are eager to connect with you!

Job:
Medical Supply

Primary

Location:

Georgia-NORCROSS

Schedule:

Full-time :

Shift: 1st Shift