Customer Experience Lead — CX Quality & Insights Champion
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Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
Job Description & How to Apply Below
Essilor Luxottica is seeking a Customer Advocate who will oversee and influence data analysis, reporting, and quality management to drive exceptional customer experiences. You will lead a small team of customer service representatives (OM) and collaborate with cross-functional teams to reduce churn and improve turnaround times.
The role emphasizes proactive communication with customers, monitoring KPIs, and implementing strategies that elevate customer satisfaction across all touchpoints.
We are seeking a motivated Customer Experience Lead — CX Quality & Insights Champion to join Essilor Luxottica in Norcross, GA, United States.
For the Customer Experience Lead — CX Quality & Insights Champion position at Essilor Luxottica, we are reviewing applications now.
Step into the Customer Experience Lead — CX Quality & Insights Champion role at Essilor Luxottica in Norcross, GA, United States and grow with us.
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