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IT Project Manager IT Support

Hybrid ITSM Director: Service Excellence & Observability

Job in Norcross, Gwinnett County, Georgia, 30003, USA
Listing for: ACI Worldwide
Full Time position
Listed on 2025-12-05
Job specializations:
  • IT/Tech
    IT Project Manager, IT Support
Job Description & How to Apply Below
A prominent technology company is seeking a Director of ITSM Operations to lead ITSM practices in a hybrid environment. The role involves driving excellence in incident, problem, and change management, ensuring solutions reliability, and mentoring a dynamic team. The ideal candidate should have over 10 years in IT operations and strong leadership capabilities, along with a bachelor's degree in a related field.

This role offers competitive compensation and a hybrid work environment.
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