Information Technology Support Specialist

Description

Vortex is the leader in Doors/Security Products, Storefront Glass/Glazing, Access Controls and Material Handling Equipment for Commercial, Industrial and Retail Facilities. These products and services are in high demand for all private and public business sectors from Fortune 500 companies to small and emerging businesses. Our diverse list of products and services allows variety and different challenges every day at customers’ sites while providing solutions to keep them safe and efficient.

Due to our continued expansion and growth, we now have an opportunity for a full‑time Information Technology Support Specialist based out of either our Atlanta, Raleigh or our other Southeast locations or our Irvine, CA headquarters. The role is fully in‑person.

This position is located at the Atlanta Service Center. Shift: 5:00 am – 2:00 pm EST, Monday through Friday. Full‑time, in‑office.

• IT Help Desk Support & Salesforce Support
• Provide hardware and software support, including set‑up, installations, troubleshooting, and upgrades
• Provide additional technical support services, such as teleconference and video conference meetings; desktop phone support; printers/copiers; etc.
• Provide necessary desktop application support
• Provide necessary user training on network and desktop applications
• Protect the organization’s value by keeping information confidential
• Practice and promote ethical computing
• Basic account management associated with access and permissions, such as Active Directory and email account access

• Competitive market‑based salary based on experience
• A comprehensive training program
• Healthcare, dental, and vision coverage, 401(k) match, and PTO

• Shift 5:00 am – 2:00 pm EST, Monday through Friday
• Position will be in person with the availability to start at 5:00 am EST is required
• BS/BA in Computer Science or equivalent experience
• Minimum 1 year in an information technology service role, with direct experience supporting end‑user computer hardware and software in a networked corporate environment
• Ability to work independently to quickly and accurately solve computer/phone/data related problems
• Customer service focus
• Ability to learn quickly and apply knowledge to new challenges
• Excellent written and oral communication skills
• Must be able to lift up to 15 lbs.

Entry level

Full‑time

Information Technology

Facilities Services